Module 12: Contract Management and Administration

Procurement Manual

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		Vendor Performance Evaluation

Vendor performance evaluation is the evaluation of the vendor's fulfilment of the contracted requirements with regard to quality, delivery, timeliness, as well as all other performance indicators regarding the promised goods, services or works.

The Procurement Office, in cooperation with the Requisitioner and/or end-user shall ensure that adequate vendor performance evaluation is conducted as follows:

	The Requisitioner and/or end-user shall develop the performance measurement criteria, which should be included in the solicitation documents and shall appear in the contract.

Procurement Officers/Assistants and Requisitioners must ensure that a vendor

performance evaluation with a satisfactory result is on file before processing any amendment (including any extension) to an existing contract.

The Requisitioner and/or end-user shall monitor and evaluate the vendor's performance against the agreed performance measurement criteria.

The Requisitioner and/or end-user shall complete the vendor performance rating forms and notify the Procurement Staff as to whether the vendor is performing adequately.

The Procurement Officer/Assistant shall ensure that a copy of any performance rating form/report is included in the procurement case file and the vendor registration case file.

The Procurement Officer/Assistant shall notify the staff in charge of vendor management and/or the Vendor Review Committee of any non-compliance or poor performance issues in writing.

Click here to read about the factors on the basis of which vendor performance is rated.

Click the Online PM for the different types of vendor evaluation forms.

		Vendor Performance Evaluation
		Vendor Performance Rating

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