Contract Management is a critical function for the Organisation and consists of ongoing monitoring and management of the vendor's performance and obligations under the contract for goods, services or works, including terms and conditions such as quality, time-lines (e.g. delivery and project deadlines), price, payments and discounts, etc. It includes managing the relationship between the vendor, the Procurement Office and the (requisitioning) Self-Accounting Unit, feedback to the vendor regarding its performance, as well as contributing to dispute resolution, if necessary.

Contract Management Functions
Contract management is a key element in the procurement process to ensure that
Best Value for Money will be achieved throughout the acquisition process. Contract Management includes vendor performance evaluation and rating on timely delivery, quality and assistance to the Requisitioner.

Contract Management Responsibilities
The Contract Management function activities are a responsibility between the contract management staff assigned to a dedicated project and/or the Requisitioner and/or end-user and all stakeholders reporting to the Procurement Office. The Procurement Office, in cooperation with the Requisitioner and/or end-user shall ensure that adequate Vendor Performance evaluation is conducted and reported in a timely manner in order to document future decisions on the contract and Vendor. If the Requisitioner and/or end-user are not able to resolve a dispute, they shall inform the Procurement Office, and the Procurement Office, in cooperation with OLA as appropriate, shall act on behalf of the Organization to resolve any contractual disputes.

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